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Filter Dashboard by Pain Point Clusters

DD Churn Risk & Explainability Dashboard

KPI Overview

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Total Members Scored
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Avg Churn Score
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High-Risk Members
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High-Risk %
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Distinct Pain Points

Churn Score Distribution

0.00.20.40.60.81.0

Average Churn Score Over Time

Oct 26Nov 09Nov 23Dec 07Dec 21
Supporting metrics ▾

Top 15 Pain Points

Top 15 SHAP Features Driving Churn

Details ▾

High-Risk Users with Top Churn Drivers

User IDChurn ProbPain PointsTop Driver 1SHAP 1Top Driver 2SHAP 2
367236000.9999NoneDays Since Last DD0.6008POS Settled 30d0.0685
883167000.9998Unauthorized ChargesDays Since Last DD0.5138App Home Seen0.0657
448357140.9998Long Hold TimesDays Since Last DD0.4714Zendesk Tickets 90d0.0671
899809210.9997Dispute ResolutionDays Since Last DD0.5328POS Settled 30d0.0488
455418060.9997NoneDays Since Last DD0.5998Zendesk Tickets 90d0.0737
858774230.9996Account HackingDays Since Last DD0.4895App Home Seen0.1092
414133870.9995Card DeclineDays Since Last DD0.6158POS Settled 30d0.0816
833452730.9994Billing IssuesDays Since Last DD0.4330Dispute Amount 180d0.0706
810346740.9993Identity TheftDays Since Last DD0.3335App Home Seen0.0457
843887000.9991Deposit DelaysDays Since Last DD0.7472POS Settled 30d0.0974
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